All orders that you place with Thirty Three Px will be subject to acceptance in accordance with these terms and conditions.
Supply of information
The information you supply for use on stationery or design should be supplied in an electronic usable format and accurate to the best of your knowledge, to minimise amendment and reproofing. Please proof read all information before sending. Information for items needed on the day (Order of Service, Menus, Place Name Cards, Table Plans, Table names/numbers) must be signed off a minimum of 4 weeks before the event to guarantee the delivery of the items in time for the event.
Cancellation of order will be subject to any costs incurred and the full order will be charged if the order has been signed off and printed. Except in cases of a manufacturing defect we do not accept returns of any items. We must be notified of defective goods within five working days. Defective goods must be returned to us by recorded post. Upon receipt of defective goods we will contact the customer to arrange a replacement or refund.
Only single offers / discounts can be used at any one time.
Our registered company address is:
38 Bergholt Road, Colchester, Essex, CO4 5AB.
Our studio for bespoke appointments is:
Studio 33, Ardleigh Studios, Ardleigh, Colchester, CO7 7FE
We only hold appointments at our studio address.
All personal information that We may use will be collected, processed, and held in accordance with the General Data Protection Regulation 2018 (“GDPR”) and your rights under the GDPR.
We collect information under the lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests, in this case we may use it for any of the following:
- Direct mailing
- Engaging with community and voluntary sector representatives/ organisations
- Enhancing, modifying or improving our services
- Determining the effectiveness of our programmes, projects, membership and fundraising
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Our data protection officer's contact details are: email@example.com
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Please contact us if you have any questions or concerns. Our contact details are as follows:
38 Bergholt Road, Colchester Essex, CO4 5AB
You can also contact us through the contact form available on our Site.
The price includes the design, proofs and printing with two lots of alterations. We do operate a minimum order value of 40 pieces on save the dates and invite sets. A deposit of 50% is required on placing your order. The payment of the deposit will be taken as acceptance of the terms and conditions. The remaining amount will be invoiced when your order goes to print and must be paid in full before dispatch of the stationery. If the order value if less than £100, then the full amount is required upon placing the order. Any subsequent reorders for additional stationery is subject to a £25 minimum order fee.
A retainer package of either 5, 10, 15 or 10 hours will be agreed to via the design proposal (signed by both parties). Once a package has been agreed, it will need to be paid for in full before any work is undertaken. All communication must be via email or WhatsApp. A standard 24 hour notice period is required (unless it falls on a non working day, in which case the 24 hour period will start from the next working day) for design work to be completed from the brief provided. Any work over the agreed retainer, will be charged at £42ph. No hours are carried over into the next month, all time not utilised will be lost.
We send all files over in the relevent file type for print or digital.
Retailer General Terms
An initial consultation, to discuss your requirements will be undertaken once the proposal has been signed.
After the consultation, time tracking for all design work will commence.
All communication is requested to come via email or phone (07956086607)
A standard 24 hour period is required (unless it falls on a non working day, in which case the 24 hour period will be from the next working day) for design work to be completed from the brief being provided.
Working hours are Monday – Thursday, 9am-5pm. All communication will be responded to within these hours.
Thirty Three Px reserves the right to reject any work which we believe to be unlawful of immoral.
Retainer Contract & Payment Terms
Payments are to be made via our website subscription before any work is undertaken.
Any work over the agreed retainer package will be charged at £42ph
No hours are carried over into the next month, all time not utilised will be lost.
Overdue invoice will result in interest charges (at the rate of 5%)of the total outstanding per month.
In the event of a contract being terminated a client agrees to cover any additional costs incurred, over the retainer for all work completed up to the termination date.
Retainer Commencement and Duration
The services supplied under the contract shall be provided by Thirty Three Px to the customer from the agreed date, after the proposal has been signed.
A minimum 3 month contract is required for retainers, after this a 30 day notice period is required.
Retainer Thirty Three Px Obligations
Thirty Three Px shall use reasonable endeavours to provide the Services, and to deliver the Deliverables to the Customer, in accordance in all material respects with the estimate.
Thirty Three Px shall use reasonable endeavours to meet any performance dates specified in the estimate, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
Retainer Customer Obligations
The Customer Shall
- co-operate with Thirty Three Px in all matters relating to the Services;
- provide to Thirty Three Px in a timely manner, such In-put Material and other information as Thirty Three Px may reasonably require and ensure that it is accurate in all material respects;
The Customer acknowledges that the late supply of In-put Material may have an impact on Thirty Three P ability to deliver the Services within the estimated deadline
Supply of information
The information you supply for use on stationery should be supplied in an electronic usable format and accurate to the best of your knowledge, to minimise amendment and reproofing. Please proof read all information before sending. Information for items needed on the day (Order of Service, Menus, Place Name Cards, Table Plans, Table names/numbers) must be signed off a minimum of 4 weeks before the event to guarantee the delivery of the items in time for the event.
Proofs are sent via PDF on email, using the wording and layout agreed in your order – please note that colour on screen can differ from printed colour. If you'd like a printed proof these can be arranged and are charged at £25 per design for standard digital print or £35 for foil print. Any changes required to the wording must be emailed through and the proof rechecked and signed off.
Once happy with the proofs please email to confirm that you are happy with all elements of the proof from start to finish and are happy for the entire job to be printed. Printing can occur as quickly as the same day as sign off, so any subsequent corrections, not mentioned before sign off will result in the additional/amended invitations be charged on top of the original order.
All stationery, artwork and designs are the copyright of Thirty Three Px. All rights reserved. Due to the bespoke nature of the printing small variations in colour may occur. You are responsible for ensuring that you have permission to use any material (for example poems and hymns in your Order of Service or photography/imagery on bespoke stationery) you ask us to include in your stationery. All quotes are vaild for 60 days.
Once we have received your order, we aim to get the first round of designs to you within seven working days you then have two round of changes before final files are supplied. Once approved and sent to print, your finished stationery will be delivered within ten working days (a week to print and then postage). These time-scales are at the outside and every effort is made to get orders processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.
All prices are correct at time of advertising and quotes are valid for 60 days.
Small orders via Royal Mail and larger orders via DPD.